When I suffered a shoulder injury, I wanted a second opinion about the course of treatment that my HMO assigned Physical Therapist described. I first talked it over with Amy and she agreed that a second opinion was in order because my PT used phrases like “smoothing the tear” and “working the flap back into place”. Within a week, I had an appointment with a PT that spent more than 10 minutes (actually a whole hour) with me and walked me through how the assigned treatment wasn’t moving anything. It was decreasing senility and increasing load tolerance. The second PT explained the purpose of each movement and what it was meant to achieve. Thanks to Amy’s quick help and her network of Physical Therapists across the country that weren’t afraid to take the time to explain what was going on, I was armed with knowledge and motivated to get through the eight weeks of therapy. Amy stayed with me (virtually) through out the entire eight weeks and followed up to make sure that I was progressing. She’s an amazing advocate for patients getting the right care and understanding why it’s the right care! Thanks, Amy!